Customer Service

Our care for our customers touches everything we do.  We work to embody a rich experience for everyone. Have a question? We're here for you. Contact us at care@cherrytco.com

Shipping & Delivery

We strive to ship all orders within three business days. We offer $8 shipping on all Canadian and USA orders, the standard delivery option at checkout is via Canada Post Express (six to twelve business days). Expedited shipping is also available at a flat rate of $15 (one to five business days) with tracking and delivery confirmation. We offer international shipping. Orders are shipped via Canada Post International (10 to 15 business days) $15 flat rate and include delivery confirmation. Expedited services are available upon request for an additional fee.Tracking numbers will be provided upon shipment.

Returns 

Returns will be accepted if mailed within thirty days of the delivery confirmation date. Return items must not be worn and have all original packaging included. A full refund of the purchase price, excluding shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.There are no refunds on items damaged in shipping. In that case, you must file a claim with the mail carrier. Please notify us of any return so that we can expect your package. Returns that are sent without our prior knowledge will be refused.We do not refund shipping costs or credit card fees.

Privacy & Security

We collect information when you register on our site, place an order, or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may also visit our site anonymously. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested.

Is Payment on our Site Safe?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.